Appointments

Book appointments Online

By Phone

Patients can book an appointment by calling reception on 0191 4772296.

In Person

Patients can visit the surgery and book an appointment with the receptionist.

NHS 111

NHS 111 is a service that’s been introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation. Call 111 if:

You need medical help fast but it’s not a 999 emergency.

You think you need to go to A&E or need another NHS urgent care service.

You don’t know who to call or you don’t have a GP to call.

You need health information or reassurance about what to do next

What is an Emergency?

Whatever the time of day, if you or someone else experiences the symptoms below and you feel it is serious and could be life threatening, so cannot wait, go to the nearest Accident and Emergency (A&E) Department or call 999.

Symptoms include

Chest pain

Severe abdominal pain

Vomiting blood

Black stools

Breathlessness

Non-blanching rashes (the glass test)

Possible anaphylactic shock (swelling of mouth and throat)

Emergencies will be dealt with as a priority.

A&E

The nearest A&E department is at Gateshead Queen Elizabeth Hospital, however you can also use the NHS Choices search tool, to find the nearest A&E to you.

NHS 111 Urgent Care Services

Call 111 if you need medical help fast, but it’s not life-threatening. For example, if you;

Think you need to go to hospital

Don’t know who to call for medical help

Don’t have a GP to call

Need medical advice or reassurance about what to do next

We do understand that sometimes you may forget your appointment, or that other important life incidents happen and that you sometimes no longer need the appointment. We do ask that if you cannot attend your appointment, please cancel it or notify the practice why you did not attend at your earliest convenience.

We have a large number of people who do not attend their appointments every single week leading to wasted doctor and nurse time, leading to delays in you being able to get an appointment.

You can telephone us on 0191 477 2296, cancel via NHS App, or come in and speak to Reception.

Please let us know well in advance if you cannot make your appointment so that it may be allocated to another patient.

It is clinically better for you to be seen at the surgery where we have better facilities, diagnostic aids and lighting to assess you.

Home visits are ONLY for housebound patients and for those too ill to attend the surgery. Home visits are not for those who do not have transport.

If you need a home visit please contact the surgery as early as possible in the morning, before 11:00, and give one of our receptionists details. Our duty Dr will call you back for more information and confirm whether a home visit is appropriate depending on the urgency of your needs. Home visits will be directed to your own GP where possible.