Online Services
We would like to take this opportunity to remind any patients who are yet to sign up for online services to do so. You can access online services by registering for the NHS App. Once you are registered you will be able to use the service to:
- Order your repeat prescriptions
- Make a telephone appointment
- Cancel an appointment
Proxy Access may be requested to another patient’s record but must be supported by signed consent from the patient. Please complete a proxy access form from reception.
Parents/Guardians may request proxy access to their child’s records for children up to the age of 11 years. At 11 years of age proxy access will be withdrawn. At 16 years of age patients should submit their own request.
Online access has been temporarily withdrawn until further notice for patients aged 11 years to 16 years due to the lack of clarity regarding individual access and proxy access for parents/guardians of this age group.
These online services are as safe as online banking as long as you keep your passwords secure, and you can access these services 24 hours a day 7 days a week.
From October 2023 things are changing, please see below for further information.
The NHS wants to give people better ways to see their personal health information online. We know that people want to be able to access their health records. It can help you see test results faster. It also lets you read and review notes from your appointments in your own time.
We’re now letting you see all the information within your health record. If you are over 16 and have an online account, such as through the NHS App, NHS website, or other GP online services and apps, you will now automatically be able to see all future information entered on your medical record. Some people can already access this feature, this won’t change for you.
This means that you will be able to see records from your appointments, as well as test results and any letters that are saved on your records. This only applies to records from your doctor (GP), not from hospitals or other specialists, although you will be able to see any letters that hospitals or specialists send to your doctor (GP). You will only be able to see information from [insert date that your practice will make the change]. For most people, access will be automatic, and you won’t need to do anything.
Your doctor (GP) may talk to you to discuss test results before you are able to see some of your information on the app. Your doctor (GP) may also talk to you before you are given full record access to make sure that having access is of benefit to you. If you are concerned that seeing your records is not right for you, you should speak to your practice.
These changes only apply to people with online accounts. If you do not want an online account, you can still access your GP health record by requesting this information via reception [or include online option]. The changes also only apply to personal information about you. If you are a carer and would like to see information about someone you care for, speak to reception staff.
The NHS App, website and other online services are all very secure. You’ll need to make sure you protect your login details. Do not share your password with anyone as they will then have access to your personal information.
If you do not want to see your health record, or if you would like more information about these changes, please speak to your GP or reception staff. You can also read more by going to www.nhs.uk/gp-record.